What we do
The jobs people ask us to fix.
Six problems we hear over and over — in the words people say on the first call. None of them mention technology, because none of them ever do.
01
“Quoting takes half a day.”
A draft quote built from the job record while the details are fresh — site notes, photos, your last six similar jobs — landing in ServiceM8 or Simpro for you to check from the van.
If AroFlo or Simpro already imports your supplier prices, we will not sell you a price-list reader you own.
One workflow · A$9,000
02
“The phone rings and nobody answers.”
An assistant answers, works out what the caller wants, books the job or takes a message, and texts you a plain-English summary. We run our own — Lomandra — so we know this one closely.
Most of the time we will tell you to buy ServiceM8’s phone agent instead of building. You hear that on the first call, free.
One workflow · A$9,000
03
“The same information gets typed in three times.”
Ordinary integration between the systems you already run — ServiceM8, MYOB, Xero, Deputy. Predictable, testable, and it does not make things up.
Some systems have no clean way in — Tradify publishes no developer docs. You hear that before anyone quotes a build.
One hop · A$9,000. Several systems · sprint
04
“Nobody can find the answer without asking Sarah.”
An assistant that answers from your own documents and cites the paragraph it came from, so anyone can check it in ten seconds. No citation, no answer.
Most of the cost is sorting the four versions of the same price list. A document set nobody curates goes stale in six months.
One team · A$9,000. Whole business · sprint
05
“Compliance paperwork is always late.”
The job closes, a draft certificate or SWMS is assembled from the notes, photos and forms, the licensee reads it on their phone, and it lodges. NSW eCert has a public API built for exactly this.
Only a licensed person can sign. Software drafts, the licensee signs, every time — that limit is permanent.
Regulator-facing · sprint, A$12–28k
06
“We chase the same money every month.”
Reminders drafted off the ledger, in your voice, at sensible intervals, with the awkward ones held back for a person. One approval, five minutes a week.
Your accounting software may already do this and nobody switched it on. If so, we say that and there is nothing to buy.
One workflow · A$9,000 — or a settings change
02 · Honesty
What AI is still bad at.
True as at 8 August 2026. Some of it will be wrong within a year, and we will date the change when it happens.
Telling you when it is wrong.
A model cannot tell a sure answer from an invented one. Every system we build assumes a wrong answer will happen, and the design question is what catches it.
Finishing, as opposed to drafting.
ServiceM8’s own figure: just over 30% of its auto-invoice drafts are accepted untouched. Plan for a person finishing the job, and price the work that way. servicem8.com ↗
Hearing an Australian work site.
Phone audio is narrow, sites are loud, and part numbers are hardest of all. We run a phone product — test on recordings of your own calls before go-live.
Knowing whether it helped.
Developers using AI tools were 19% slower on real tasks and believed they were 20% faster. People cannot tell. So we measure before and after. metr.org ↗
Living up to the advertising.
The best Australian result we can find: AI scribes in allied health, productivity up 5.8%. Genuine, worthwhile — and nothing like the ads. That is the honest size of the prize. pubmed.ncbi.nlm.nih.gov ↗
Rescuing a broken process.
Automating a mess gives you a faster mess. Sometimes the right answer is two days of fixing the process and no software at all. We would rather write that down.
03 · Larger businesses
The same jobs at a hundred people.
More systems.
A quote that lived in one job system now touches an ERP, a CRM and an approval. The AI is no harder — there are just more places to read and write. That is what moves an engagement to the sprint rung.
Somebody has to answer for it.
The handover pack names the systems touched, the data that leaves the building, the model each part uses, and what happens when it is wrong. Most of what a governance review asks for is in how we work.
What does not change.
We still start by watching the work. The interesting part is the gap between the process map and what people actually do on a Thursday afternoon. Bigger businesses have more of it, not less.
04 · Money
Which rung it sits on.
Two weeks of looking is A$4,500. One workflow built and connected is A$9,000. A sprint sits above that, for work spanning several systems. Fixed price, fixed scope, excluding GST — and under twenty people, skip the looking: one call, then a fixed quote.
The next step
Tell us what's slow.
Describe the part of your week that takes too long. A person replies, usually the same day. The first call is free, runs about half an hour, and ends with a straight answer on whether anything is worth building.
Or email hello@westringia.com directly. No deck, no sales process.