Proof
What we can show you, and what we cannot.
We have no client case study to publish yet. So here is the product we run ourselves, in detail, and a way to check every part of it.
01 · Where we stand
Nobody's name is on this page but ours.
Most firms our size open with a row of client logos. We have none we are allowed to publish. No client has signed off on a case study, so there is no case study here.
We could describe engagements without naming anyone. Plenty of firms do. A story you cannot check is worth about as much as no story at all, and it costs you the ability to tell the difference.
What we have instead is Lomandra. It is ours. It answers the phone for Australian small businesses, it charges them for that, and it is on the internet right now. You can open it without speaking to us first. lomandra.co
The rest of this page pulls it apart. What is in it, why each part is harder than it looks, and what it still does not tell you about us.
02 · The product
What is actually in Lomandra.
Every item below is in the software as it ships today. Where it matters, we have said why the part is harder than a demo makes it look.
It runs on the phone lines a business already has.
The business keeps its existing number. Its phone system sends calls to ours using credentials issued to that business alone, over SIP on port 5060. The owner picks whether to forward every call or only the ones nobody got to. For the caller, nothing changes.
Telephony is the awkward part. The gear in a small business was often installed years ago by someone who has since retired. It will not be replaced to suit us, so we meet it where it is.
It talks back in real time.
The caller gets an answer straight away and can talk over the top of it. Voice on a phone line is the hardest of the common ways to build with AI, because there is nothing to hide behind. On a screen, a second of thinking reads as nothing. On a call it sounds like the line has dropped, and people hang up.
Most of that work sits in the plumbing – audio packets, jitter, playout delay, and knowing the moment a caller has finished their sentence.
It hands the call to a person when it should.
Some calls have no business being handled by software. A burst main at nine at night is one. Lomandra warm-transfers a live caller to a human, or rings around the team until someone picks up. The owner decides which calls always go that way.
It sounds like the business it answers for.
Each business picks a voice, writes its own greeting in its own words, and adds free-form notes on tone. Then it sets the rules: when to book a job, when to text the owner, and which questions must always reach a person. Two businesses on the same software should not sound the same.
It reads the business's own website to set itself up.
Paste in a web address and it pulls out the services, the prices, the hours and the service area. The owner then fixes whatever it got wrong. Nobody is going to fill in forty fields of setup, so the first draft has to come from somewhere the business already keeps current.
It writes into the calendar and the CRM.
Bookings land in the calendar the business already runs. Customer details go to the CRM. Everything else goes through Zapier, which reaches about a thousand other apps. Taking an action is a separate problem from holding a conversation, and it is where most voice demos stop.
It keeps a record of every call.
A recording, a full transcript, and a summary in plain English. The summary reaches the owner's phone the moment the call ends, which is the only version most people will ever read. The transcript is there for the day someone disputes what was said.
It screens the rubbish, and does not bill for it.
Cold callers and spam get filtered out, and those calls do not consume minutes. A minute means time actually spent talking to a caller. The billing meter and the call router have to agree exactly. Otherwise a customer pays for junk and never trusts an invoice from us again.
It answers on the website as well as the phone.
The same assistant runs as a chat widget on the business's own site, and it comes free with every plan.
It runs many businesses at once, from one console.
Each business has its own workspace, with its own personas, its own number and its own call history. We have an operator console across all of them for when something needs looking at. Multi-tenancy is the part that decides whether software can serve a hundred customers or only one.
It takes money the way an accountant expects.
Three plans, priced on call minutes, in Australian dollars excluding GST. GST is added at checkout and a proper tax invoice comes out the other end. Seven days free to start, with no card. Month to month, no lock-in. Annual billing gives two months free. lomandra.co, checked 8 August 2026 ↗
None of that is interesting, which is exactly why most demos never get to it. Billing, tax and cancellation are the parts that decide whether software is a business or a prototype.
03 · Limits
What this proves, and what it does not.
What it proves.
We ship software and then keep running it. Running it is the harder half. It means the pager. The call that failed at four in the morning. The model that changed behaviour overnight, and the customer who wants their money back.
We can make new software work with equipment installed a decade ago. Most AI work inside a real business looks like that.
We can write for people who do not work in technology. Lomandra's copy is written for a plumber reading it between jobs. That is the same skill this firm sells.
And we take money for software, charge GST on it and issue invoices that an accountant accepts. Dull, and load-bearing.
What it does not prove.
Lomandra is not a client reference. It is ours. Nobody outside this firm has put their name to our work in public, and until somebody does, you are taking that part on trust.
It does not prove we have delivered this for someone else's business. Building your own product and building inside another company are different jobs. The second one has their people in it, their systems, their deadlines and their politics.
You will not find a customer count, a revenue figure or a call volume for Lomandra anywhere on this site. We have no way to show you those in a form you could check yourself, so we do not publish them. We suggest you treat every other AI supplier's usage figures the same way.
Nobody here can give you a client's phone number to ring. That is a fair thing to hold against us. It is also why our first engagement is small, fixed in price and short enough to walk away from.
04 · Next
What we will publish next.
The first client case study will name the client, the number and the method. All three, or it does not go up.
The number will be a measure we wrote down before the build started, taken the same way before and after. The method will say who did the work, how long it took, what it cost, and what we got wrong on the way.
We are not putting a date on it. It goes up when a client has read it, corrected it and signed it off. Every engagement from here will carry permission to publish, with the client approving the wording first.
Until then this page stays roughly this length. A short honest page is worth more to you than a long one with invented numbers in it.
05 · Checking
How to check any of this.
None of it needs our help. Everything below takes a browser, a phone, or about ten minutes.
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Open Lomandra.
It loads in a browser. No login, no form, no call with a salesperson first. Read what it says it does, then hold this page against it. lomandra.co ↗
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Look at the pricing.
Three plans, in Australian dollars excluding GST, with the trial terms and the extra-minute rate written on the page. Compare that against the last quote you were given for something similar.
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Start the trial.
Seven days, no credit card, and setup takes about an afternoon. Point a spare number at it and listen to how it handles a real caller. If it is poor, you will know inside a day and it has cost you nothing.
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Click any figure on this site.
Every number we publish links to the source it came from, and the link shows you the host before you click it. Where we could not verify something, the page says so in writing.
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Ring us and ask what went wrong.
02 8531 8610. Ask what we could not get working in Lomandra, and why. The answer to that question tells you more about a supplier than any case study does.
If anything on this page does not match what you find, tell us and we will change it. hello@westringia.com
Tell us what's slow.
Describe the part of your week that takes too long. You will get a reply from a person, usually the same day.
Or email hello@westringia.com directly.