Terms

Who these terms are with

These terms are between you and Westringia Labs of Sydney, New South Wales. In these terms, "we" and "us" means Westringia Labs, and "you" means the person or business using this site or engaging us.

This website

The pages here are published in good faith and we work hard to keep them accurate, and every figure links to its source so you can verify it yourself.

They are still general information, not advice for your situation. Rules change, vendors change their products, and a page that was right in August may be wrong by November. Check the date, follow the sources, and get advice before you make a decision that matters.

We own the words and design on this site. You are welcome to quote us with attribution and a link. Do not republish whole pages as your own.

When you engage us

Every engagement runs on a written statement of work that sets out the scope, the price, what you get, what is out of scope, and what counts as done. Where the statement of work and these terms disagree, the statement of work wins.

Nothing on this website, including our published prices, is an offer capable of acceptance. A quote becomes binding when we both sign the statement of work.

Fees, GST and payment

Prices on this site are in Australian dollars and exclude GST. GST is added where it applies, and you get a tax invoice.

Diagnostics and builds are 50% on signing and 50% on acceptance. Retainers are billed monthly in advance, with a three-month minimum and 30 days' notice to end after that. Invoices are due 14 days from the date of issue unless the statement of work says otherwise.

Third-party costs are yours and you pay them directly to the vendor. That includes AI model usage, software subscriptions, phone numbers and hosting. We will estimate them before you commit, and we will tell you if our estimate starts drifting.

Changing the scope

Fixed price only works if the scope is fixed too. If you want something that is not in the statement of work, we will price it and you can decide. We will not do extra work and surprise you with an invoice, and we will not quietly absorb it either and end up resenting the project.

What you own

Your data stays yours. The custom software we write for you is yours once you have paid for it, and it lives in your repository. Documentation, procedures and the tests we build are yours as well.

We keep what we brought with us: our own tools, libraries, templates and general know-how, including anything we learned that does not identify you or reveal your confidential information. You get a perpetual licence to use any of that which is embedded in what we deliver.

Third-party components keep their own licences, and we will list them.

AI services are outside our control

Systems we build depend on services run by other companies. Those companies change their models, change their prices, change their terms, and switch things off. We track the published schedules, but we do not control any of it and we cannot promise a third-party service will stay available or behave the same way over time.

Where a vendor's change breaks something we built, fixing it is covered under a current retainer. Without a retainer, it is new work and we will quote it.

What AI systems can and cannot do

This matters more than the usual boilerplate, so read it properly.

AI systems produce wrong answers sometimes. That is a property of the technology, not a defect we can remove. We reduce it by testing against real examples from your business, by measuring accuracy before launch, and by designing the system so a person stays in the loop where the stakes justify it.

We do not warrant that an AI system will be correct every time. Where output goes to your customers, a regulator, or into a record you rely on, a person must review it before it goes out. We will build that review step in, and we will tell you in writing which parts of the system need it. If you remove that step, the consequences are yours.

We do not provide legal, tax, financial, medical or engineering advice, and we do not build systems that give it in place of a qualified person.

Your rights under Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. accc.gov.au ↗

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other law where doing so would be unlawful. If any part of these terms would have that effect, that part does not apply.

Where we are entitled to limit our liability, and to the extent the law allows it, our liability for a failure to comply with a consumer guarantee is limited to supplying the services again, or paying the cost of having them supplied again.

Otherwise, and again only to the extent the law allows, our total liability arising out of an engagement is limited to the fees you paid us for that engagement, and neither of us is liable to the other for indirect or consequential loss, or for loss of profits, revenue or data. Neither of us limits liability for fraud, or for death or personal injury caused by negligence.

Confidentiality

Both ways. We will not disclose your confidential information, and you will not disclose ours. That survives the end of the engagement.

We will not name you as a client or write about the work publicly without your written agreement. If you do agree, you see the wording and the numbers before anything is published, and you can withdraw permission for anything not yet published. We are happy to sign your non-disclosure agreement before the first conversation if you would rather start there.

Ending an engagement

Either of us can end an engagement with 30 days' written notice. Either of us can end it immediately if the other seriously breaches these terms or the statement of work and does not fix it within 14 days of being told.

On termination you pay for work done up to that point. We hand over everything completed, whether or not it is finished, along with the documentation as it stands. We return or destroy your confidential information, and we make sure our access to your systems is switched off. You should revoke our credentials at your end as well, and we will remind you to.

Governing law

These terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales have jurisdiction. If something goes wrong, talk to us first. Most disputes are a misunderstanding about scope, and a phone call usually sorts it.

Changes

We may update these terms. The version that applies to your engagement is the one in force when you signed the statement of work, unless we both agree otherwise in writing.

Last updated 8 August 2026.